Delta hopes to avoid PR firestorm over damaged guitar | Articles | Main

“The fact that lower-level personnel at Delta never really grasped the potential for this story going viral and causing damage to Delta’s reputation suggests that within major organizations, the sensitivity to viral customer service problems has not filtered down from the top yet,” says Gerald Baron, blogger and principal at Agincourt Strategies.

Mark Edwards (markedwards) on about.me

Remember how you resolved to do the best things for your business in 2011? There’s still time to do that. HIRE MARK EDWARDS! about.me/markedwards

How Social Media Is Ruining Our Minds [Infographic] | Geekosystem

There’s no doubt about it, social media has drastically changed the way we, as humans, interact with each other. The question is, though, is it changing the way, or destroying the way? This infographic, curiously made by the folks at Assisted Living Today, suggests that social networking is shortening our attention spans and rewiring our brains and brings some science along to back it up. It’s worth questioning though, if we’re living in a world where things are making us have a shorter attention span, is that a bad thing? I mean, maybe having a short attention span was only bad before it started becoming a necessity. The world is changing, guys. Maybe we’re just changing with it.

TL;DR It’s an infographic about why you just read the TL;DR instead of the paragraph above.

(Assisted Living Today via Social Times)

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Google Pages Promotion Policy is even more restrictive than Facebook's - The Next Web

Let this be a warning to all the marketers who think they’re so smart that they’ll use another outside platform to hawk their junk. Don’t make the same mistake you made on Facebook, but worse.